At USA Hearing Experts, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a straightforward return and refund process. Please review the following terms to understand how you can return a product or request a refund.

We accept returns on most hearing aids and accessories purchased from USA Hearing Experts within 30 days of the delivery date, subject to the following conditions

Condition of Items: Products must be returned in their original packaging, including all accessories, manuals, and parts, and must be in unused or like-new condition.

Custom or Personalized Products: Hearing aids that are custom-programmed or personalized to fit your hearing profile may not be eligible for returns. Please contact our customer service team for more information.

Proof of Purchase: You must provide the original receipt or order confirmation as proof of purchase.

To initiate a return, please follow these steps

Contact Us: Reach out to our customer service team at support@usahearingexperts.com or call 4694324011 with your order number and details of the item you wish to return.

Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number. This must be included with the returned item.

Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service to ensure the safe return of your item.

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows

Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

Processing Time: It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or credit card provider.

Restocking Fee: A restocking fee of 10-15% may apply to returned items unless the return is due to a defect or error on our part.

Certain items cannot be returned for a refund, including

• Opened or used hearing aid batteries
• Custom or personalized hearing aids
• Items that are damaged or missing parts for reasons not due to our error
• Clearance or final sale items

If you need to exchange your product for a different model or size, please contact our customer service team. Exchanges must follow the same process as returns and are subject to product availability. Any price differences will be adjusted at the time of the exchange.

If you receive a defective or damaged item, please contact us immediately. We will provide instructions on how to return the product, and we will cover the shipping costs for defective items. You will be eligible for a replacement item at no additional charge.

You may cancel your order within 24 hours of placing it for a full refund. After this time, if your order has already been shipped, you will need to follow the return process outlined above.

If you have any questions about our Return & Refund Policy or need assistance with a return, please reach out to us:

USA Hearing Experts
Address: Texas, United States
Email: support@usahearingexperts.com
Phone: +1 (469) 432-4011

We value your business and want to ensure that you are completely satisfied with your purchase. Thank you for choosing USA Hearing Experts for your hearing care needs!